SOKNA Knowledge Base
Welcome to SOKNA's comprehensive internal documentation. This knowledge base serves as the central repository for all operational procedures, service standards, and company guidelines that enable our mission of delivering compassionate, dignified funeral services across Egypt.
This knowledge base is continuously evolving. We welcome your feedback and suggestions to improve documentation quality and coverage.
Quick Navigation
🏢 About SOKNA
Strategic vision, professional standards, company culture, and organizational policies that define SOKNA's mission and operational framework.
📋 Services
Complete service offerings including funeral packages, pricing structures, religious practices, and specialized programs for diverse customer needs.
🧩 Functions
Department-specific procedures including business development, field operations, call center protocols, vendor management, and team coordination guidelines.
🛍️ Products
Comprehensive catalog of funeral products including caskets, floral arrangements, and commemorative giveaways with detailed specifications.
🧑🏼🎓 New Employee Setup
Onboarding guides, company culture orientation, and essential resources for new team members joining SOKNA.
✅ Quality Department
Quality assurance frameworks, compliance training materials, performance evaluation standards, and continuous improvement processes.
This knowledge base is an ongoing initiative. Your feedback helps us maintain accurate, comprehensive documentation that serves our team effectively.